Share car "Lian Wo" company said: or because the location is too partial to receive the signal

Recently, Wuhan, Hubei Province, has seen two roadsides sharing cars “Luo Wo”. Operators responded that they should be because the vehicle is in a poor position and the vehicle startup system cannot receive signals from the operator. This is a case. There is no problem with the vehicle.

On September 7, according to the Wuhan Evening News, Zhang used to share cars for the first time, but he was trapped in the car overnight due to armpits.

Gofun Sharing Car Vision China Data Map

According to reports, the man leased a shared car from Gofun and stopped at a stop. He then got off and met with a friend. When I got on the bus again, I found that the vehicle could not start. Calling the company's customer service, but was responded that the reason is unknown, I hope Zhang wait for help. No rescue workers appeared until 1 a.m. Subsequently, a customer service staff provided Zhang with an independent rescue company's contact information, but he needed to pay for the trailer himself and was rejected by Zhang. Because he dared not leave the car, Zhang could only stay overnight in the car. The next morning, the vehicle suddenly started and returned to normal.

Coincidentally. On September 7, Li Fu, a Gofun travel user in Wuhan City, contacted the Xinhua News Agency, stating that the shared car suddenly broke down on the ring and the vehicle could not start. "After the vehicle enters the ring, it breaks off continuously and intermittently. At the end, the car is completely open, and the power indicator can still travel 80 kilometers."

Lee told Xinhua News that he had contacted customer service from 8:30 in the evening until local workers successfully towed the vehicle at around 12:30, and stopped at Gofun's parking lot at 12:45. “At the time of picking up the vehicle, the staff also said that this vehicle has a higher probability of problems. Try not to choose this two-seater.” Said Lee, as a student himself, the bedroom had been locked up at the time, but he could only stay overnight in the hotel.

Lee said that the above orders are still being charged, and the accumulative vehicle cost has been as high as 312 yuan. There is still no clear response from the customer service side.

It is understood that Gofun’s shared car must be returned within the specified range of the electronic fence.

In response to Gofun's trip, the company said that the vehicle was in a normal state during the entire incident. According to experience, or because of the special parking location of the vehicle, the signal of the vehicle networking system is not good, and it may be a problem for the operator, resulting in the inability to start the vehicle. However, these two incidents are all cases. There is no problem with the vehicle hardware itself.

Gofun travel further explained that the company’s vehicles are operated on the app via mobile internet. For the sake of risk control, the customer service who answered the phone on the first line does not have this permission (in the case of no signal from the user's mobile phone, starting the vehicle from the background and locking the door). If a similar situation occurs, ensure that the vehicle is safely parked. Bring personal property, contact customer service, and file it with the company for processing.

Gofun also said that the company currently invests more than 1,000 vehicles in Wuhan at one time because the local new energy vehicles are not subject to odd and even number restrictions and are not subject to the bridge tolls, so the operation is very hot and brings a lot to O&M. pressure. For companies with slow progress in customer service, they are implementing refined management to increase their response speed.

Business information shows that the Gofun travel brand belongs to Beijing Shouqi Zhixing Technology Co., Ltd., with a registered capital of 6 million yuan. Beijing Shouqi (Group) Co., Ltd. holds 40.8% of the shares, and Beijing Capital Tourism Group Co., Ltd. holds 39.2% of the shares.

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